Refund policy

We want you to be happy with your purchase. If something isn't right, here's how it works.

Returns

You may return an item within 10 days of receiving it. To be eligible, the item must be:

  • Unworn and unused, in its original condition
  • In its original packaging with all tags intact
  • Accompanied by your order number or proof of purchase
  • Not marked Final Sale on its product page

Items clearly marked Final Sale or Clearance can be exchanged but not returned for a refund. Everything else is returnable.

How to return

  1. Contact us first — call or WhatsApp +92344-1551188, or email attan.info@gmail.com — with your order number and the reason.
  2. We'll confirm your return and share the return form.
  3. Pack the item securely in its original packaging with the completed form.
  4. Ship it to the address below.
  5. Once we receive and inspect the item, we'll process your refund within 5 working days via bank transfer, SadaPay or JazzCash — whichever you prefer.

Returns address
Attan Store
Matta, Swat
Khyber Pakhtunkhwa, Pakistan
Phone: +92344-1551188

Please note: return shipping is paid by you unless the item arrived damaged, defective or incorrect — in which case we cover it.

Exchanges

Exchanges are available within 10 days of delivery, subject to stock.

  • Any price difference is settled at the time of exchange.
  • We aim to dispatch your replacement within 4–6 working days of receiving the original.
  • As a goodwill gesture toward your return shipping cost, we'll credit you Rs. 300 off your next order.

Because many of our shawls are one-of-a-kind handwoven pieces, an identical replacement isn't always possible. If we can't match it, we'll offer you an alternative or a full refund.

Damaged, defective or wrong items

Please check your order as soon as it arrives. If anything is damaged, faulty or not what you ordered, contact us within 48 hours with photos. We'll cover return shipping and either replace the item or refund you in full — your choice.

Order cancellations

You can cancel any order free of charge before it has been dispatched. Once it's with the courier, please use the returns process above.

What we can't accept

  • Items returned after 10 days
  • Items that have been worn, washed, altered or damaged after delivery
  • Items returned without their original tags or packaging

Questions

Email: attan.info@gmail.com · Phone / WhatsApp: +92344-1551188