Return & Refund Policy
We want you to be happy with your shawl. Here is exactly how exchanges and refunds work.
10-day exchange
If the colour or style is not what you hoped, message us within 10 days of delivery and exchange it for another piece. To be eligible, the item must be:
- Unworn and unwashed, in the condition it arrived
- In its original Attan packaging
- Accompanied by your order number
Any price difference is settled at the time of exchange. Return courier for a change-of-mind exchange is paid by you; as a goodwill gesture we credit Rs 300 toward your replacement. We aim to dispatch the replacement within 4–6 working days of receiving the original.
Because many of our shawls are one-of-a-kind handwoven pieces, an identical replacement is not always possible. If we cannot offer you a piece you are happy with, we will refund you in full.
Damaged, faulty or wrong items — full refund or replacement
Please check your parcel when it arrives. If anything is damaged, faulty or not what you ordered, contact us within 48 hours with photos. We cover the return courier and either replace the item or refund you in full — your choice.
How to start an exchange or return
- WhatsApp +92 344 1551188 or email attan.info@gmail.com with your order number and a photo.
- We confirm and send you the return address and courier details.
- Pack the item securely in its original packaging and send it back.
- Once we receive and check it, we dispatch your exchange, or process your refund within 5 working days by bank transfer, JazzCash or Easypaisa.
Order cancellations
You can cancel any order free of charge before it is dispatched — just message us. We confirm every order on WhatsApp before packing it.
What we cannot accept
- Requests made more than 10 days after delivery
- Items that have been worn, washed, altered or damaged after delivery
- Items returned without their original packaging
Questions
WhatsApp / phone: +92 344 1551188 · Email: attan.info@gmail.com
Attan Store, Matta, Swat, Khyber Pakhtunkhwa, Pakistan